Payment, Returns and Company Details

Payment rules

We accept the following payment cards: VISA Inc, MasterCard WorldWide, MIR.

To pay for goods by bank card, choose the payment method “bank card” when placing your order in the online shop.

When you pay by bank card, the payment is processed on the bank’s authorisation page, where you need to enter your card details:

• card type;
• card number;
• expiry date (shown on the front of the card);
• cardholder name (in Latin letters, exactly as shown on the card);
• CVC2 / CVV2 code.

If your card is enrolled in 3D-Secure, you will be automatically redirected to the issuing bank’s page to complete authentication. For the rules and methods of additional identification, please contact the bank that issued your card.

The security of online payments processed through the bank’s payment gateway is guaranteed by the international PCI DSS security certificate. Data is transmitted using TLS encryption. This information is not available to third parties.

Tips and recommendations on security measures when paying by bank card:

• look after your cards as carefully as you look after cash. Do not leave them in a car, restaurant, shop, etc.;
• never give your full credit card number over the phone to any person or company;
• always keep at hand the emergency phone number of the bank that issued your card, and contact the bank immediately if the card is lost;
• enter your card details only when making a purchase. Never give them out for any other reason.

Returns

The returns procedure is governed by Article 26.1 of the Federal Law “On Consumer Rights Protection”.

• The consumer may refuse the goods at any time before they are handed over, and within seven days after they are handed over.
• Goods of proper quality may be returned if their presentation and consumer properties are preserved, as well as a document confirming the fact and terms of purchase.
• The consumer may not refuse goods of proper quality with individually defined properties if those goods can be used only by the person purchasing them.
• If the consumer refuses the goods, the seller must refund the amount paid under the contract, less the seller’s costs of collecting the returned goods from the consumer, no later than ten days from the day the consumer makes the request.

Cancelling a service

The consumer’s right to terminate a service contract is governed by Article 32 of the Federal Law “On Consumer Rights Protection”.

• The consumer may terminate a service contract at any time by paying the provider the part of the price proportional to the part of the service rendered before the notice of termination was received, and by reimbursing the provider for expenses incurred up to that point to perform the contract, if they are not included in that part of the price.
• If defects are found in the service rendered, the consumer may, at their choice, demand:
  • that the defects be remedied free of charge;
  • a corresponding reduction in price;
  • reimbursement of the costs they incurred in remedying the defects themselves or through third parties.
• The consumer may make claims regarding defects in the service rendered if they are found within the warranty period or, if there is none, within a reasonable time, up to two years from the day the service was accepted.
• The provider is liable for defects in a service with no warranty period if the consumer proves that they arose before the service was accepted or for reasons that arose before that moment.

Company details

Full name

Trading House Moscow Fish Processing Plant Limited Liability Company

Short name

Trading House Moscow Fish Processing Plant LLC

TIN (INN)

9717021868

KPP

771501001

OGRN

1167746346547

Registration date

07.04.2016

OKATO

45359000

OKVED (main activity code)

10.20 — Processing and preserving of fish, crustaceans and molluscs

Pension Fund of Russia registration number

087-309-035225 (Main Directorate No. 6 of the Pension Fund of the Russian Federation for Moscow and the Moscow Region)

Social Insurance Fund registration number

7717063388 (Branch No. 19 of the Moscow Regional Office of the Social Insurance Fund of the Russian Federation)

Registered address / location

Floor 1, Premises 10, Bldg. 12, 37 Altufyevskoye Highway, Otradnoye Municipal District, Moscow 127410, Russia

Postal address

PO Box 4, Moscow 127410

Phone

+7 (495) 220-77-15

Email

info@td-mrk.com

Working hours

Daily 10:00 — 23:00

Bank

Korporativny Branch of Sovcombank PJSC, Moscow

BIC

044525360

Correspondent account

30101810445250000360

Settlement account

40702810812010624801

General Director

Andrey Vitalyevich Tumanov